Got questions? We’ve got answers.
We received questions from our users about reliability of our service and our payments.
We processed a lot of books and send money for them via PayPal. You can see screenshot of our PayPal account below:
Please, do not send us books unless you can see button that says "SHIP THIS BOOK?" next to the book. We can only accept some books; however, we are working hard to be able to accept all books.
Only ship books that have this button:
No, we only accept books in like new, new, very good, and good condition.
Please, do not send us books in bad condition. We do not accept books with water damage, dameges covers, missing pages, and excessive writing.
No, we only accept books in English.
If we receive a book in poor condition, we will either donate it or dispose of it. We will no ship those books back or provide shipping refund.
Please, understand that in the past we received books that were shipped to us in poor condition or without "SHIP THIS BOOK" button and we cannot affort to process them and ship them back at our cost.
First, it take couple of days for the books to get to our warehouse. For example, US Potal Service Media Mail can take week and half before the books arrive. It will take us coupld of days to process the books up to a week depending on the condition of the books. Once we process the books we will send you money via PayPal. Based on the above, it can take up to two and a half weeks to receive the payment.
Pack your books well with adequate padding and proper box or envelope.
We recommend shipping the books using US Postal Media Mail service. It is cost effective and relatively fast.
First, it take couple of days for the books to get to our warehouse. For example, US Potal Service Media Mail can take week and half before the books arrive. It will take us coupld of days to process the books up to a week depending on the condition of the books. Once we process the books we will send you money via PayPal. Based on the above, it can take up to two and a half weeks to receive the payment.
A lot of books are thrown away every year. Our goal is to create a marketplace where our customers can sell and exchange the books.
Scan your books and see how much they are worth. Some books you can ship directly to us and we will send you money via PayPal. Other books will be listed in our marketplace so other users can buy the books directly from you.
If you ship the book directly to us, we will review them and update the price according to the condition. After that we will send you money via PayPal.
We will send you money within 5 days of receiving the books. This time might be a little longer if we are very busy. We have to inspect all the books and it takes time.
We do not provide free shipping at this time. Free shipping will be available in the near future.
We do not provide shipping labels at this time. Shipping labels will be available in the near future.
Awesome Labs, LLC
12510 Queens Blvd Suite 1203
Kew Gardens, NY 11415
You can see the price of the book in the app. It is an estimated price for a book in very good condition. If you will send us book that is in poor condition we will pay you less.
Once we receive the book we will change the status of the book as "received." Once we send you the payment the status of the book will change to "paid."
At this time we do not accept direct drop offs, but we are working on a system to allow drop offs to save on shipping.