faq

Got questions? We’ve got answers.

Will I get paid?

We received questions from our users about reliability of our service and our payments.

We processed a lot of books and send money for them via PayPal. You can see screenshot of our PayPal account below:

Can I send you all my books?

Please, do not send us books unless you can see button that says "SHIP THIS BOOK?" next to the book. We can only accept some books; however, we are working hard to be able to accept all books.

Only ship books that have this button:

Do we accept books in any condition?

No, we only accept books in like new, new, very good, and good condition.

Please, do not send us books in bad condition. We do not accept books with water damage, dameges covers, missing pages, and excessive writing.

Do we accept books in foreign languages?

No, we only accept books in English.

What if I send you book that is in bad condition?

If we receive a book in poor condition, we will either donate it or dispose of it. We will no ship those books back or provide shipping refund.

Please, understand that in the past we received books that were shipped to us in poor condition or without "SHIP THIS BOOK" button and we cannot affort to process them and ship them back at our cost.

How long does it take to get paid?

First, it take couple of days for the books to get to our warehouse. For example, US Potal Service Media Mail can take week and half before the books arrive. It will take us coupld of days to process the books up to a week depending on the condition of the books. Once we process the books we will send you money via PayPal. Based on the above, it can take up to two and a half weeks to receive the payment.

What is the best way to ship books?

Pack your books well with adequate padding and proper box or envelope.

We recommend shipping the books using US Postal Media Mail service. It is cost effective and relatively fast.

How long does it take to get paid?

First, it take couple of days for the books to get to our warehouse. For example, US Potal Service Media Mail can take week and half before the books arrive. It will take us coupld of days to process the books up to a week depending on the condition of the books. Once we process the books we will send you money via PayPal. Based on the above, it can take up to two and a half weeks to receive the payment.

Why we created the app?

A lot of books are thrown away every year. Our goal is to create a marketplace where our customers can sell and exchange the books.

How it works?

Scan your books and see how much they are worth. Some books you can ship directly to us and we will send you money via PayPal. Other books will be listed in our marketplace so other users can buy the books directly from you.

How do I get paid?

If you ship the book directly to us, we will review them and update the price according to the condition. After that we will send you money via PayPal.

When do I get paid?

We will send you money within 5 days of receiving the books. This time might be a little longer if we are very busy. We have to inspect all the books and it takes time.

Do we provide free shipping?

We do not provide free shipping at this time. Free shipping will be available in the near future.

Do we provide shipping labels?

We do not provide shipping labels at this time. Shipping labels will be available in the near future.

Where to ship books to?

    Instructions:
  1. 1. Pack the books
  2. 2. Write your phone number on the box
  3. 3. Write your phone number on a piece of paper and put it in the box
  4. 4. Ship the books to the address below
  5. 5. Once we receive the books we will send you money via PayPal within 5 days
Ship books to this address:

Awesome Labs, LLC
12510 Queens Blvd Suite 1203
Kew Gardens, NY 11415

How much money will I get for the books?

You can see the price of the book in the app. It is an estimated price for a book in very good condition. If you will send us book that is in poor condition we will pay you less.

How do I know when my books are processed and PayPal is ready to send?

Once we receive the book we will change the status of the book as "received." Once we send you the payment the status of the book will change to "paid."

Can I drop off the books instead of shipping them?

At this time we do not accept direct drop offs, but we are working on a system to allow drop offs to save on shipping.